Mercedes-Benz South West is a trading name of City West Country Limited which is an appointed representative of TRACS, a trading division of FISC Limited, which is authorised and regulated by the Financial Conduct Authority for General Insurance.
Mercedes-Benz South West has the backing of City West Country (UK Holdings) Ltd, a privately-owned organisation with more than three decades of motor industry experience.
The company has a long and successful association with Mercedes-Benz and operated retailers in Chichester and Haslemere prior to being awarded the South West Market Area when the manufacturer reorganised its retail network in 2001.
Since being selected as one of Mercedes-Benz's key business partners, Mercedes-Benz South West has enjoyed fantastic success and recorded some significant business achievements. This included undertaking a multi-million-pound investment programme to create four state-of-the-art automotive retailing outlets aimed at enhancing sales and after sales facilities for customers across the region. Mercedes-Benz of Exeter was the first of the new generation of Mercedes-Benz outlets to be unveiled in the UK when it commenced trading in January 2002 and it was followed by the opening of equally impressive premises in Taunton ( 2004), Plymouth (2005) and Truro (2007).
The tremendous progress and results achieved by Mercedes-Benz South West have been recognised by the manufacturer on more than one occasion. The group was named Mercedes-Benz Retailer of the Year for 2008 and, in 2009, secured the title of smart retailer of the year for an unprecedented third time.
Amidst the company’s ongoing success, Chairman Anthony Wickins, who founded the company in 1977, is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. His son & Managing Director – Mike Wickins – remains committed with his colleagues to delivering greater value by continuously improving service levels and the quality of the customer experience and together look forward to being of service to you in the future.
Our Retailers are members of The Motor Ombudsman, an impartial service to provide dispute resolution. If you would like further information on The Motor Ombudsman, please visit the link below.